COVID-19 Safety Protocols
As a service company, we continue to be diligent in our regard for the health and safety of our customers and our staff. Our current (Phase 4) COVID-19 protocol is outlined here for your review in our effort to mitigate the spread of Covid-19 and other contagious illnesses.
The staff of Arise Services will continue to be alert and sensitive to the dangers and potential dangers of the spread of Covid-19 and other illnesses and will practice safety and sanitization measures in all aspects of our work environment and within the customer’s home or business environment.
We encourage our customers to communicate their personal comfort level for safety and protection of their person and property. We further encourage our customer to discuss these options with our dispatch staff prior to the appointment or with the technician upon arrival for the appointment.
Upon customer’s request, Arise Services staff will don masks, clean nitrile gloves and/or shoe covers when requested or where required. Paperwork and payments may be processed in a contact-free method.
If there is a known possibility of exposure to Covid-19 or other contagious illnesses while in the customer’s home, it is our policy that the appointment be rescheduled for a later date when all parties may feel safe and protected.
If the customer or technician has any concerns, he should stop what he is doing and contact the dispatcher immediately to report and discuss the circumstances.
Please contact our office at 512-267-5000 to discuss any concerns or questions you may have.